Contact Us
We'd love to hear from you! Get in touch with the PancakeSwap Studio team.
Get in Touch
Visit Our Office
PancakeSwap Studio
123 Maple Street
Portland, OR 97205
United States
Email Us
General Inquiries: hello@pancakeswap.com
Support: support@pancakeswap.com
Partnerships: partners@pancakeswap.com
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM PT
Saturday: 10:00 AM - 4:00 PM PT
Sunday: Closed
Send Us a Message
Frequently Asked Questions
How do I swap recipes on PancakeSwap?
To swap recipes, simply upload your family recipe to your profile, then browse other recipes you'd like to unlock. When you find one you like, click the "Swap" button. The recipe owner will receive a notification, and once they accept, both of you will have access to each other's recipes.
Is my family recipe protected on PancakeSwap?
Yes! We take recipe ownership seriously. Your recipes are only shared with users you explicitly swap with. We have security measures in place to prevent unauthorized copying, and you maintain ownership of your content at all times.
How do I cancel my membership?
You can cancel your paid membership at any time from your account settings page. Your membership benefits will continue until the end of your current billing period. If you have any issues, our support team is happy to assist.
Can I use PancakeSwap for professional recipes?
While PancakeSwap is primarily designed for family recipes, professional chefs are welcome to share their creations! Just be aware that recipes shared on the platform are meant for personal use by our community members.
How do I record a video story for my recipe?
Premium and Heritage members can add video stories to their recipes. When editing your recipe, you'll see an option to upload or record a video. We recommend keeping videos under 3 minutes and focusing on the personal story behind your recipe.
Is PancakeSwap available internationally?
Yes! PancakeSwap is available worldwide. We have members from over 75 countries sharing their unique pancake traditions. All features are accessible globally, though our customer support hours are based on Pacific Time.